Some people find the idea of a website storing information on their computer or mobile device a bit scary, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests.

If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact the website team at:

privacy (at) DigitalBulldog.co.uk

This document was last updated on November 18th 2019.

1. This Agreement explains the terms under which You (“the Client”) and DigitalBulldog Web Solutions will be working together.
2. DigitalBulldog Web Solutions has an internet presence known as http://digitalbulldog.co.uk ('Website”) through the auspices of which the Client may contact DigitalBulldog IT & Web Services.
3. The Client contracts DigitalBulldog Web Solutions to undertake a particular task (“the Project”) and DigitalBulldog Web Solutions agrees to undertake the Project for an agreed payment (“the Fee”).
4. The Project may be divided into a series of specific tasks or deliverables (“Orders”) each of which will be allocated a proportion (“the Proportion”) of the overall Fee.
5. If a particular Project is not of a nature to be divided into discrete deliverables, an alternative agreement for payment terms will be confirmed by correspondence between the Client and DigitalBulldog Web Solutions.
6. New clients are required to pay the minimum one hour charge of £35.00/£45.00 in advance, and will be billed for the outstanding balance following completion of the Project. Existing and repeat clients may be granted deferred payment at our discretion, with the entire cost of the job billed in arrears.
7. Website construction, Logo and Branding work is tailored per client, with development, build and testing generally billed according to a previously-provided estimate. Additional work is billed per hour, repeat clients may be given a preferential discount at our discretion. In most cases, we will not release the completed website, design or branding unless payment is settled in full or to our satisfaction. Domain name acquisition and website hosting are usually billed in advance, though regular trusted clients may be granted a deferred payment at our discretion.
8. Electronic mail between the Client's registered email address and DigitalBulldog Web Solutions will be deemed as contractually binding upon confirmation of receipt by both parties.
9. The Client will receive regular updates of all details of tasks to be done and milestones will be recorded and maintained (“the Project Log”).
10. The particulars of any works to be carried out will be recorded on the Project Log and DigitalBulldog Web Solutions undertakes to conduct technical works as specified.
11. Additionally, the Client may require additional works or amend the details of the tasks or projects by mutual agreement. Such changes will be recorded in the Project Log and Orders amended to reflect such changes.
12. The Client agrees to perform the following actions to enable DigitalBulldog Web Solutions to carry out the Project in a timely and efficient manner:
    1. Provide administrator access to any and all websites or other areas as may be required to efficiently carry out the Project,
    2. Provide the details of the web hosting service customer support team for the resolution of any technical issues if the web hosting is not managed by DigitalBulldog Web Solutions,
    3. Provide any articles, images, video or other media as may be required to complete the Project as and when required by DigitalBulldog Web Solutions.
13. DigitalBulldog Web Solutions agrees to perform the following actions to complete the Project:
    1. Deliver a robust and functionally acceptable solution to the Client's specification,
    2. For websites, to install said solution on the live hosting environment as required,
    3. The Client and DigitalBulldog Web Solutions agree that the Milestones shall be achieved according to the Project Log which may be amended by mutual agreement and the Fees specified be paid upon achievement of each Milestone.
14. No VAT is payable on the Fee and no outlays in respect of the Project are payable unless specifically stated. Each Proportion of the Total Fee shall be payable upon achievement of the Milestone set next to it.
15. Projects will be divided into a series of deliverables which will be described as Orders.
16. Each Order will have an associated invoice due date, which may be in advance of delivery in some circumstances, for example where DigitalBulldog Web Solutions incur obligations to third parties.
17. DigitalBulldog Web Solutions may require that the Client pay a deposit up to 100% of the cost of the Order where works are to be carried out that may otherwise give DigitalBulldog Web Solutions cause to withhold from the Client on the occasion of delay of settlement of due invoices.
18. Upon each delivered Order being payable, DigitalBulldog Web Solutions shall issue the Client with an invoice in respect of that Proportion and each such invoice shall be payable by the Client upon receipt.
19. DigitalBulldog Web Solutions reserves the right to suspend Projects commissioned if any invoice remains unpaid for seven days. Commissioned works remaining in the control of DigitalBulldog Web Solutions may be withdrawn or decommissioned at the discretion of DigitalBulldog Web Solutions when invoices become overdue for payment.
20. DigitalBulldog Web Solutions shall not disclose any of Client's confidential information concerning the Job to any third party without the prior permission of Client unless such disclosure is demanded by warrant of court and/or for reasons of law.
21. Ownership and copyright of all original works:
    1. Websites: Shall be transferred to the Client, if DigitalBulldog Web Solutions is not further contracted to manage the website, and DigitalBulldog Web Solutions shall hold copies on file only for the purpose of backup of essential files to restore the work in the event of loss, however DigitalBulldog Web Solutions will be permitted to use example screenshots of this finished Project for its own reference, its own work and its own marketing purposes. If DigitalBulldog Web Solutions is further contracted to manage the website/social media portal, DigitalBulldog Web Solutions may retain part-ownership of content per specific agreement reached with the Client.
    2. Access rights toany third party products used including delivery platforms, hosting interface and any and other tools used for the successful completion of this Project shall be assigned to the client under the terms and conditions specified by the aforesaid third parties, unless agreed that these will remain in the ownership of DigitalBulldog Web Solutions for management purposes.
22. DigitalBulldog Web Solutions will not be liable for indirect, incidental, special, consequential, or exemplary damages (including any loss of revenue, profits, goodwill, use, or data) arising in connection with this operating agreement.
23. The Client absolves DigitalBulldog Web Solutions for any claims made by third parties in regard to any works carried out by DigitalBulldog Web Solutions on behalf of the Client in good faith. The Client undertakes to ensure that the works do not break any laws or regulations under their jurisdiction and that they have free and full rights over any software or media used in the process of the works (including copyright and licenses as applicable).
24. DigitalBulldog Web Solutions is based in England and for legal purposes comes under the jurisdiction of the Laws of England and Wales.

Website construction, Logo and Branding work is tailored per client, with development, build and testing generally billed according to a previously-provided estimate. Additional website work is billed per hour, though repeat clients may be given a preferential discount at our discretion. In most cases, we will not release the completed website, design or branding unless payment is settled in full or to our satisfaction. Domain name acquisition and website hosting are billed in advance, though regular trusted clients may be granted a deferred payment at our discretion.

Site visits are billed at per hour, based on distance to travel, for a minimum two hours. Applicable hours of availability at our discretion and per agreement with the client. Existing and repeat clients may be granted deferred payment at our discretion, with the entire cost of the site visit billed in arrears.

Remote Support sessions are billed per hour Monday to Friday, with an additional out-of-hours premium applicable after 7pm and at weekends. Existing and repeat clients may be granted deferred payment at our discretion, with the entire cost of the Remote Support session billed in arrears. See also Remote Support T&Cs below.

Our remote support service, powered by Remote Utilities LLC, provides a one-off secure remote connection session. All data between your device and our systems is encrypted using secure encryption algorithms (a 2048-bit public key and AES with a 256-bit session key). We will never ask you for any details other than the connection details which the Remote Utilities Agent app provides in order to actuate the remote support session. Once completed, you may delete the Agent app, and we will be unable to access your device again unless you create a new support session by downloading and running the Agent app again, providing the new connection details as required.